Lorri Mon, Ph.D.
Assistant Professor
lmon@ci.fsu.edu

Focus: Digital Reference

• Understanding the effects of information technology on question-asking and question-answering interactions
  • Across different communications media (e.g. chat, e-mail, VoIP, IM, virtual worlds)
  • Across different domains (e.g. telemedicine, e-government, digital libraries)
• Assessing digital reference
  • Exploring user satisfaction, compliance, use and usefulness, outcomes
  • Examining trends in digital reference services and practice
• Teaching digital reference
  • Question-asking and question-answering in LIS online learning environments such as the Internet Public Library

Focus: Digital Libraries

• Help-seeking in the digital library environment
  • Human-to-human help services in digital libraries, shariums and collaboratories
  • Tool-building, improving question intake interfaces, investigating uses of knowledgebases and FAQs, and improving user feedback and interactivity

Focus: E-Government

• Question-asking and question-answering in e-government
  • E-government agencies and “digital citizens” in online help-seeking interactions
  • The online federal depository library system
  • Tools, information systems, and techniques for answering online questions in e-government

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